Overview Contacts


Globalization and technological changes have accelerated in tandem over the past several years and have created a new global economy “powered by technology, fueled by information and driven by knowledge.” The emergence of this new global economy has serious implications for the nature and purpose of educational institutions. Information and communications technologies (ICTs) have been touted as potentially powerful enabling tools for educational changes and reform. Information and communications technologies (ICTs) can play an integration role of ICT with four operational missions of higher institutions, namely learning-teaching, research and innovation, community engagement and administrations.


Addis Ababa University aspires to be a pre-eminent African graduate and research University dedicated to excellence in Learning-teaching, demand driven research and innovation and problem-solving community engagements. To this end, the University recognizes ICT as a powerful enabling tool for institutional change and transformation to achieve its strategic missions and vision.

The office provides the primary management and support of computing and technology infrastructures, services and systems within the University. The office also manages the data network infrastructures, central service provisions such as website, email, video conferencing system, total security systems, internet, bandwidth optimization and business automations. The office also provides troubleshooting, maintaining, supporting services to streamline the University’s operational business processes.

The office is working on a number of projects to enhance and expand the University’s ICT infrastructure, systems and services to enable the transformation of the University’s administrative and academic business processes in line with its strategic plan.


The mission of the ICT Directorate is to play a major enabling role in strengthening the operational missions of the University, namely learning-teaching, research and innovation, community engagements, institutional development and administrations.

Major tasks /objectives

The core objectives of the ICT Directorate are to address key ICT infrastructural, services and business automation needs of the University with reference to the strategic plan. These include:

  • ICT Infrastructures and services enhancement and expansion to enable technology-enhanced education and innovation
  • Digitizing and Automating operational academic, research, service provision and administrative business processes
  • Creating seamless and secured educational environment
  • Driving ICT human capacity development, maximizing business-enabling collaborations and industry linkages
  • Provision of ICT technical support and maintenance services to streamline the operational business processes of the university

Organizational Governance Structure

Information and Communication Technology Directorate reports to the Office of the President as it is responsible for the provision of ICT infrastructure, services, and systems for the four operational domains of the University: Learning- teaching, research and innovation, community engagements and governance services. The directorate’s governance structure embodies five operational units:

  • ICT Infrastructure       and Services Unit
  • Business Applications Development and Administration Unit
  • Teaching-Learning Technologies Unit
  • ICT Support and Maintenance Unit
  • ICT Training and Consultancy Services Unit


                                                           ICT Organizational Governance Structure


ICT Organizational Governance Structure

Facilities and Resources

The office is poised to serve your needs with the following facilities and resources:

  • Institutional emails
  • Website services
  • Video conferencing systems
  • Bandwidth optimization solutions
  • Virtual Desktop Cloud Computing Infrastructure Open Access Facilities
  • Wireless LAN hotspots
  • ICT Support and maintenance
  • Total antivirus security solutions